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  • Why do I need a water softener in Tampa?
    Tampa’s water is naturally hard due to Florida’s limestone-rich aquifers, which deposit calcium and magnesium into the supply. Hard water causes limescale buildup in pipes, damages appliances, and leaves skin and hair feeling dry. Our Shield water softener removes these minerals, delivering soft water to protect your home and enhance daily life.
  • What makesThe H2O Heroes water softener better than others?
    Our water softeners stand out with its larger tanks, packed with more filtration media for longer-lasting performance—ideal for Tampa’s tough water. It uses top-tier components and an efficient regeneration process, minimizing service needs. Plus, we offer flexible warranty options (1-year, 10-year, or lifetime) for peace of mind.
  • How do H2O Heroes water softener work?
    Our softeners use ion exchange to swap calcium and magnesium for sodium ions, softening your water. Hard water flows over resin beads in the tank, which trap the minerals. During regeneration, a saltwater brine cleans the resin, keeping the system running smoothly. It’s simple, effective, and built to last.
  • Is there a Warranty?
    · Yes we have a 1-Year Warranty here is what is covers: Covers: The entire water conditioner system (all components). Duration: One year from the original installation date. Purpose: Protects against any defects across the full system in the first year, offering a comprehensive initial safeguard.
  • Can I drink water softened by the H2O Heroes?
    Yes, softened water is safe to drink, though it contains a small amount of sodium from the ion exchange process. If you’re watching sodium intake, we can adjust the Shield to use potassium instead—just ask! For the purest drinking water, pair it with our systems.
  • What does the Protector system do?
    The Protector is a system that filters out chlorine, heavy metals, and impurities common in Tampa’s water. It delivers crisp, clean drinking water from your faucet, perfect for cooking, drinking, and peace of mind.
  • Do you offer an extended warranty?
    Yes we offer a 5 and 10 year warranty these are offered at an additional cost at point of purchase and are charged at $400 for the 5 year warranty and $900 for the 10 year warranty. 5-Year Warranty Covers: Filter control valve electrical parts (motor, board), body, and internal parts. Mineral tanks 14” diameter and larger. Salt storage/cabinet tank. Duration: Five years from the original installation date. Purpose: Ensures key operational and structural components remain defect-free for a mid-term period, balancing durability and maintenance. 10-Year Warranty Covers: Mineral tanks 6” to 13” diameter. Duration: Ten years from the original installation date. Purpose: Provides long-term coverage for smaller mineral tanks, critical for water softening, reflecting their expected longevity.
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