Terms and Conditions
Last Updated: March 19, 2025
Welcome to www.h2oheroessouthshore.com (the "Website"), operated by H2O Heroes South Shore ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our Website and the purchase of water softeners and related products or services (collectively, "Products") offered through the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
1. Use of the Website
1.1 Eligibility: You must be at least 18 years old and have the legal capacity to enter into contracts to use this Website and make purchases.
1.2 License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal, non-commercial purposes, subject to these Terms.
1.3 Prohibited Conduct: You may not use the Website to: (a) violate any applicable laws; (b) infringe on the rights of others; (c) attempt to gain unauthorized access to our systems; or (d) engage in any activity that disrupts or harms the Website.
2. Product Orders and Purchases
2.1 Product Descriptions: We strive to provide accurate descriptions of our water softeners and other Products. However, we do not warrant that product descriptions, images, or other content on the Website are error-free, complete, or current.
2.2 Pricing: All prices are listed in USD and are subject to change without notice. Prices do not include taxes, shipping, or installation fees unless explicitly stated.
2.3 Order Acceptance: Your order constitutes an offer to purchase Products. We reserve the right to accept or decline your order for any reason, including product availability or pricing errors. You will be notified if your order is not accepted.
2.4 Payment: Payment must be made in full at the time of purchase via the payment methods offered on the Website. You represent that you are authorized to use the payment method provided.
2.5 Shipping: Shipping terms, costs, and estimated delivery times will be provided at checkout. Risk of loss transfers to you upon delivery.
3. Returns and Refunds
3.1 Return Policy: Products may be returned within 30 days of delivery, provided they are unused, in their original packaging, and in the same condition as when received. Please contact us at [insert contact email/phone] to initiate a return.
3.2 Refunds: Refunds will be issued to the original payment method within [insert time frame, e.g., 10 business days] of receiving the returned Product, less any shipping or restocking fees as outlined at purchase.
3.3 Warranty: Products may come with a manufacturer’s warranty. Details are provided with the Product or upon request. We are not responsible for warranty claims beyond facilitating communication with the manufacturer.
4. Intellectual Property
4.1 Ownership: All content on the Website, including text, images, logos, and designs, is owned by or licensed to H2O Heroes South Shore and is protected by copyright, trademark, and other intellectual property laws.
4.2 Use Restrictions: You may not reproduce, distribute, or create derivative works from any content on the Website without our prior written consent.
5. Limitation of Liability
5.1 Disclaimer: The Website and Products are provided "as is" without warranties of any kind, either express or implied, including but not limited to merchantability or fitness for a particular purpose, except as required by law.
5.2 Liability Cap: To the fullest extent permitted by law, our total liability for any claim arising from your use of the Website or purchase of Products shall not exceed the amount you paid for the Product giving rise to the claim.
5.3 No Consequential Damages: We are not liable for indirect, incidental, or consequential damages, including loss of use or profits, arising from your use of the Website or Products.
6. Privacy
Your use of the Website is also governed by our Privacy Policy [insert link to Privacy Policy], which outlines how we collect, use, and protect your personal information.
7. Termination
We reserve the right to terminate or suspend your access to the Website at our discretion, without notice, for conduct that violates these Terms or is harmful to us, other users, or third parties.
8. Governing Law and Dispute Resolution
8.1 Governing Law: These Terms are governed by the laws of [insert state/province and country, e.g., Massachusetts, USA], without regard to conflict of law principles.
8.2 Disputes: Any disputes arising from these Terms or your use of the Website shall be resolved through binding arbitration in [insert location], except that either party may seek injunctive relief in a court of competent jurisdiction.
9. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Website after such changes constitutes acceptance of the revised Terms.
10. Contact Us
If you have questions about these Terms, please contact us at:
H2O Heroes South Shore
contact@h2oheroessouthshore.com
813-486-8120